Below is a collection of common questions we receive on orders from KAHO. If your question isn't answered please feel free to contact us.

FREQUENTLY ASKED QUESTIONS

Packaging & Shipping:

  • Each product is packaged independently.
  • KAHO offers free shipping from China on all orders.

How long does the normal delivery time take?

  • The default standard shipping delivery time is 6-12 business days, but if you need faster delivery, we also offer expedited shipping for an additional $6.99.
  • For more details, please refer to the shipping policy in the footer of our website.

How do I track my package?

  • You will be sent a shipment confirmation email along with a tracking number to track your package.
  • Our orders will be shipped through YunExpress, you can also track your package by entering your tracking number through the YunExpress link: https://www.yuntrack.com/parcelTracking.
  • If you can't find the specific shipping status of the package by the above method, please contact us and we will solve it for you.
  • If you have not received the email after checking, email us with the email address or name you filled in when you placed the order. We will get back to you as soon as possible.

If the product is damaged, how to compensate?

If the product is damaged, we need to confirm with you the extent of the damage. Please contact us first and send us a clear photo of the damaged part to determine the extent of the damage.

If the damage is not man-made, we will arrange a refund or reshipment accordingly as our compensation.

For more details, please refer to the return & refund policy in the footer of our website.

What payment methods are you supported?

We support PayPal, Visa, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay and Google Pay.

Is my online order secure?

Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us is encrypted even before they are sent.

Do you do dropshipping or wholesale?

Sure, we do dropshipping and wholesale. If you are interested to learn more information, you can contact us online or email support@kahohardware.com to get more details and the best quote about cabinet hardware, thank you.

What kinds of product can you provide?

We provide cabinet pulls, cabinet knobs, door handles, hinges, drawer slides, kitchen pull accessories, closet accessories, bathroom accessories, etc.

Where is KAHO located?

Our company is located in Shenzhen, China.